Frequently Asked Questions

How do I cancel my subscription to HRInsights?

When you are logged in, go to your Dashboard.  Click on 'Account Settings' in the upper right.  On the left side of the next page you'll see 'Cancel My Membership'.  Click that and then, only if you're sure, click 'Yes, Cancel My Membershp'.

How do I change the privacy settings on my account?

In the right hand column of your personalized user dashboard, look for the link "account settings." From there, find the “Privacy” tab where you can choose whether or not you want to keep your profile and/or company association private to other members of the HRI Community.

How do I change my password?

In the right hand column of your personalized user dashboard, look for the link "account settings."  In the “My Account” tab, you can change your password as well as the email address and name associated with your account. 

I just started with my Twitter account, how do I add that to my profile?

In the right hand column of your personalized user dashboard, look for the link "account settings." Click over to the  “Public Profile” tab and scroll past your company name and position title to where you have the option to connect your Twitter,  Facebook, LinkedIn, and company website.

What Browsers does HRI support?

HRI supports the following browsers: Explorer 7+, Mozilla Firefox 3+, Google Chrome Beta, and Safari 4+.

What do I need to know to work with Answers?

Within Answers, you’ll come across a few different types of documents.  There are documents that are purely informational, like excel calculators or detailed guidelines on labor legislation, these downloads are denoted by green buttons.  For documents which require significant customization to fit your company’s needs, we developed a simple input tool called Form Builder, denoted by orange buttons.  Form Builder will clarify any questions you may have about which information to include, ensuring that your document is completely compliant as well as customized.

With each download you have the flexibility to choose a PDF or Word Doc.  PDF is a great choice if you don’t want anyone else to edit the document you are creating – for instance, an employment application or a corrective action policy.  Word Docs, on the other hand, allow you to add more company specific information to your document post-download – for example, an employee handbook or salary administration guideline.

Why do I have ________ showing up in my documents?

The blank lines, or _________, that show up in tour documents are placeholders where your company name or other profile data should be inserted.  When these lines appear in your documents, it means you have not completed your profile information.  To remedy this, go back to your account settings and fill in your company name, address, and other profile information.  Once you have this information associated with your account, Answers will automatically populated it into each of your documents.  

How do I update my billing information or upgrade my account?

In the right hand column of your personalized user dashboard, look for the link "account settings."  Done in a snap!